Shipping and Returns

Shipping

We love you! We offer FREE SHIPPING, FREE RETURN/EXCHANGE ,*FREE SALES TAX & FREE GIFTS on all domestic orders. We provide fast service. All shipping orders are through UPS or USPS Priority Mail Domestic. The items can be expected within 3-5 business days. We'll keep you updated regarding your order the soonest possible.

For international shipping, we charge a flat rate of USD 49.99 per shipping . The items can be expected within 5-10 business days. Any taxes or custom fees incurred for international orders are responsibility of customers.

Returns & Exchanges

Most special occasion dress stores do not accept returns. We are happy to serve our Prom Princess Dresses customers. If you are not happy, we are unhappy!

Here’s our return policy agreement:

  • All dresses are eligible for FREE RETURN or EXCHANGE within 7 days (10 days international) from delivery receipt of merchandise. We offer store credit only.
  • Please email us within 48 hours at contact@promprincessdresses.com  or call us 1-888-801-2840 to get  a return authorization number and return shipping label.
  • All dresses must be in brand new condition, unworn, unwashed, and with original tags attached in order to be accepted as return.
  • Once the item has been received and inspected by Prom Princess Dresses Customer Care team, we’ll send you an email confirmation that your store credit has been processed. Our items are with the highest quality and lowest price in the market.
  • Final SALE products including accessories, undergarments and bags are not eligible for return or exchange.
  • We’ll process all returns within 2 business days. If you need dress exchange ASAP, please send us an email immediately at contact@promprincessdresses.com or call us 1-888-801-2840 with details below. We’ll assist you with high urgency to replace the dress and FREE SHIPPING. We LISTEN and CARE to our customers.

    Title: Return Dress - <Return Authorization No.>, <Date of Purchase>.
    Message: Please exchange my order <Return Authorization No.>, <Date of Purchase>.
    Replace with <Product Code>, <Size>, Color
    Shipping Address

  • All returns are subject to the discretion of Prom Princess Dresses Customer team.

* There is NO SALES TAX if you live outside Massachusetts. For Massachusetts resident, 6.25 %  sales tax only will be applied.

Thank you for  letting us be part of your special event!

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